Privacy Policy

Effective Date: January 31, 2025

At Wahl Dental Co., we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make appointments, or receive dental care from our practice. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of personal and medical information when you interact with our website or use our services. This may include:

  • Personal Information: Name, address, phone number, email address, date of birth, insurance details, and emergency contact information.

  • Medical Information: Health history, treatment plans, medical records, X-rays, prescriptions, allergies, and any other health-related information necessary for providing dental care.

  • Financial Information: Credit card numbers, billing information, insurance details, and other payment-related information for the purpose of processing payments.

  • Usage Data: Information about how you use our website, including browser type, device type, IP address, pages viewed, and time spent on our site. This helps us analyze and improve the user experience.

  • Cookies and Tracking Information: We may use cookies and similar technologies to enhance your browsing experience, personalize content, and track website performance.

2. How We Use Your Information

The personal and medical information we collect is used for several purposes, including:

  • To Provide Dental Services: Your information helps us provide appropriate dental care, including diagnoses, treatment plans, and follow-up care.

  • To Communicate with You: We may contact you for appointment reminders, treatment updates, promotional offers, and health-related communications.

  • To Process Payments: We use your financial information to process payments for our dental services, including insurance verification and billing.

  • To Improve Our Services: We analyze usage data to improve our website functionality and optimize the patient experience.

  • For Legal and Regulatory Compliance: We may use your information to comply with legal requirements, such as maintaining accurate health records and meeting dental industry standards.

3. How We Protect Your Information

We are committed to securing your personal and medical information. We implement industry-standard physical, technical, and administrative safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption: Sensitive data (such as health records and financial information) is encrypted during transmission to protect your privacy.

  • Secure Servers: We use secure servers and firewalls to protect against unauthorized access to our systems.

  • Access Control: Only authorized staff members who require access to your personal and medical information to perform their duties will have access.

  • Data Backup: Regular backups of your data are conducted to ensure that it can be restored in the event of a system failure.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following situations:

  • With Service Providers: We may share your information with third-party service providers who assist us in running our practice, such as payment processors, appointment scheduling systems, marketing services, and data storage providers. These parties are contractually obligated to maintain the confidentiality and security of your information.

  • With Healthcare Providers: If you require a referral or treatment by another healthcare professional, we may share your medical information with them to ensure continuity of care.

  • With Your Consent: We may share your information with other parties if you explicitly authorize us to do so.

  • As Required by Law: We may disclose your information to comply with legal obligations, such as in response to a subpoena, court order, or regulatory requirements from health authorities.

5. Your Rights and Choices

You have certain rights regarding your personal and medical information, including:

  • Access: You have the right to request access to the personal and medical information we hold about you.

  • Correction: If any of your information is incorrect or incomplete, you have the right to request corrections.

  • Deletion: You have the right to request that we delete your personal and medical information, subject to legal and contractual obligations.

  • Opt-Out of Communications: You can opt-out of receiving promotional emails, newsletters, and marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.

6. HIPAA Compliance

As a dental practice, we are subject to the Health Insurance Portability and Accountability Act (HIPAA), which sets standards for protecting sensitive patient information. We adhere to HIPAA regulations to ensure the privacy and security of your medical records.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device that allow us to recognize your browser and capture certain information. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

9. Data Retention

We will retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve any disputes. Once your information is no longer needed, we will securely dispose of or anonymize it.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to periodically review this Privacy Policy for any updates.

12. SMS Privacy Policy and Terms and Conditions

Wahl Dental Co. values your privacy and is committed to protecting your personal information. We use SMS messaging for appointment reminders, updates, and responses to your inquiries.

– No mobile information will be shared or collected with third parties/affiliates for marketing or promotional purposes.
– All opt-in data and consent are securely stored and never shared with third parties.
– For more details on our privacy practices, please review our  complete Privacy Policy above.

SMS Terms and Conditions

How to Opt-In (Consent Process)
Customers may provide consent to receive SMS messages by:
1. Verbal Opt-In – Customers provide their mobile number to a staff member during a call or in person and consent to receive SMS messages.
2. Website Opt-In – Customers enter their mobile number and agree to receive text messages via an online form on our website.

By providing your mobile number, you agree to receive text messages from Wahl Dental Co. regarding appointment reminders, updates, and responses to your inquiries. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance.

Message Frequency & Charges
– Message frequency varies based on communication needs (e.g., up to 4 messages per month or 1-2 messages per appointment).
– Standard message and data rates may apply depending on your carrier plan.

Opt-Out Instructions
– To unsubscribe, reply STOP at any time.
– Opt-Out Confirmation Message:
  “You have opted out of Wahl Dental Co. messages. No further messages will be sent. For assistance, call 509-486-8001.”

Help & Support
– To request assistance, reply HELP at any time.
– Help Confirmation Message:
  “Thank you for reaching out to Wahl Dental Co. Please call us at 509-486-8001 or email hello@wahldentalco.com for support. Reply STOP to unsubscribe.”

Additional Information
– Wahl Dental Co. will never share or sell your mobile number.
– Our SMS program is not used for promotional or marketing messages.
– By opting in, you acknowledge and agree to our Privacy Policy and Terms & Conditions.

13. Contact Us

If you have any questions or concerns about our privacy practices or how we handle your personal information, please contact us:

Wahl Dental Co.
19 4th St
Tonasket, WA 98855
Phone: 509-486-8001
Email: hello@wahldentalco.com

Office Hours:
Tuesday to Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 3:00 PM
Saturday through Monday: Closed

For more information about our services, please visit our website: wahldentalco.com

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